1. Not Therapy or Medical Care
UNHEARD is not a medical, mental-health, therapy, counseling, psychiatric, crisis-intervention, or emergency service. Conversations provided through UNHEARD are not a substitute for professional medical, psychological, or mental-health care.
2. No Professional Advice
Unless expressly stated otherwise, listeners are not represented as licensed healthcare professionals. Nothing said during a UNHEARD conversation should be treated as a diagnosis, treatment recommendation, medical advice, legal advice, financial advice, or other professional advice.
3. Personal Decisions
You are responsible for decisions you make based on anything discussed during a conversation. UNHEARD does not guarantee that a conversation will be beneficial, resolve a problem, improve a situation, or produce any particular result.
4. Emergency Situations
UNHEARD is not an emergency service and is not designed to respond to immediate danger or urgent crises. If you believe you or another person is in immediate danger, contact local emergency services or an appropriate crisis resource immediately.
5. Privacy and Anonymity
UNHEARD may allow you to use a display name or remain anonymous to your listener. Anonymous use does not mean that UNHEARD itself has no identifying information. Information needed to operate the service, including booking, transaction, contact, and technical information, may be processed as described in the Privacy Policy.
6. Conversation Content
Conversations involve real people and may include opinions, personal experiences, perspectives, or information that is incomplete or inaccurate. You should use your own judgment when considering anything discussed during a conversation.
7. Service Availability
UNHEARD does not guarantee that the service will always be available, uninterrupted, secure, or error-free. Third-party services may also be used for payments, scheduling, communications, hosting, and other functionality.
8. No Guarantee of Outcomes
UNHEARD provides an opportunity to talk and be heard. It does not promise a particular emotional, personal, professional, medical, or other outcome from using the service.
9. Contact
For questions about this Disclaimer, contact support@imunheard.com.
