1. Finalized Appointments Are Non-Refundable
Once an appointment has been finalized, the payment is non-refundable. By confirming an appointment, you acknowledge that UNHEARD may reserve a specific time slot and listener availability specifically for you.
2. Phone Conversations
For a phone conversation, UNHEARD may make up to three call attempts at the scheduled time.
3. Online Conversations
For an online conversation, UNHEARD will provide a meeting link. You are responsible for joining the link at the scheduled appointment time.
4. No-Show Policy
If you fail to answer the applicable three call attempts, or fail to join the provided meeting link at the scheduled time, the appointment will be considered a No Show. No refund will be issued for a No Show.
5. Customer-Side Problems
Missing an appointment, providing an incorrect or unreachable phone number, failing to join the meeting, device problems, internet problems, or other customer-side circumstances do not create a refund entitlement.
6. UNHEARD-Side Problems
If UNHEARD is unable to provide the scheduled conversation because of a problem on UNHEARD’s side, contact support@imunheard.com. UNHEARD may offer a replacement appointment or refund depending on the circumstances.
7. Duplicate or Unauthorized Charges
If you believe you were charged more than once or a transaction was unauthorized, contact support@imunheard.com promptly.
8. Consumer Rights
Nothing in this policy is intended to limit any refund, cancellation, or other consumer rights that cannot legally be excluded or waived.
9. Contact
UNHEARD · imunheard.com · support@imunheard.com
